SHIPPING & DELIVERY
FREE SHIPPING ON ORDERS OVER $250.00

1. Processing Time:

  • Orders are typically processed within 1-2 business days from the date of purchase, excluding weekends and public holidays.

2. Shipping Methods and Timelines:

  • We offer shipping options within Australia and New Zealand
  • Standard Shipping: Delivery typically takes 3-7 business days to metropolitan areas and may take longer for regional areas.
  • Express Shipping: Delivery typically takes 1-3 business days to metropolitan areas. Regional areas may take slightly longer.

3. Shipping Costs:

  • Standard Shipping: $9
  • Express Shipping:$15
  • Free standard shipping applies for orders exceeding $250

4. Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment.

5. Delivery Issues:

  • In the event of delays or issues with delivery, please contact our customer support team at [contact information] for assistance.

6. Returns Due to Shipping Errors:

  • If you receive an incorrect item due to a shipping error, please contact us within 5 days of delivery for a prompt resolution.

7. Holiday Shipping:

  • During peak seasons and holidays, please anticipate potential shipping delays due to high order volumes and carrier schedules.

8. Change of Address:

  • It is the responsibility of the customer to provide an accurate shipping address. Please notify us immediately if there are any changes to your shipping information after placing an order.