Returns & Exchanges

We want you to love your Naot shoes. If your purchase isn't quite right, we're here to help.

Please read our Returns Policy carefully before making a return.

Before returning any item, please email info@naot.com.au to obtain a Return Authorisation (RA) Number. Returns received without an RA Number may experience processing delays.

Full price items purchased from www.naot.com.au may be returned within 30 days of the purchase date for a full refund.

To be eligible for a refund, items must:

Once your return has been received and inspected, your refund will be processed to your original payment method.

Sale items discounted by 10–15% off are eligible for the same return policy as Full Price Items and may be returned within 30 days of the purchase date for a full refund.

Please refer to the Full Price Items section above for the return eligibility requirements.

Sale items discounted by 16–40% off may be returned within 30 days of the purchase date for a Store Credit.

To be eligible for a Store Credit, items must:

Store Credits are valid for 12 months from the date of issue and can be redeemed online only at www.naot.com.au.

Store Credits are linked to the email address used for the original purchase and are visible in the customer's online account profile.

Sale items discounted by 41% or more and Clearance items are considered Clearance Sale Items.

Clearance Sale items cannot be returned, exchanged, refunded or issued with a Store Credit for change of mind. This includes purchases where the incorrect size or colour has been selected.

Please choose carefully before purchasing Clearance Sale items.

Please try your new Naot shoes indoors on a clean, carpeted surface to ensure they are the correct fit before wearing them outside.

Footwear showing signs of wear, scuffing, marks or damage cannot be accepted for change-of-mind returns.

Unless your item is faulty or we have made an error with your order:

We recommend using a tracked postal service, as Naot Australia cannot accept responsibility for items lost in transit.

A 10% repackaging fee, calculated on the original purchase price of the returned item, may be deducted from your refund or Store Credit if the original shoe box or packaging has been damaged, marked or is otherwise unsuitable for resale.

To provide the fastest possible service, we do not offer direct exchanges for online orders.

If you require a different size, colour or style, please return your original purchase, subject to this Returns Policy, and place a new order online.

If you believe your footwear has a manufacturing fault, please contact info@naot.com.au before returning your item.

In most cases, we will first assess the issue using photographs. If further inspection is required, we will provide instructions for returning the footwear.

Where a manufacturing fault is confirmed, we will provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement or refund.

Once your return has been received and approved, refunds and Store Credits are generally processed within 3–5 business days.

Refunds are processed to the original payment method and Store Credits are issued to the email address associated with the original purchase. Store Credits are visible in the customer's online account profile.

Depending on your financial institution, refunds may take additional time to appear in your account.