FREE SHIPPING ON ORDERS OVER $250.00

1. Processing Time:

• Orders are typically processed within 1-2 business days from the date of purchase, excluding weekends and public holidays.

2. Shipping Methods and Timelines:

• We offer shipping options within Australia and New Zealand
• Standard Shipping: Delivery typically takes 3-7 business days to metropolitan areas and may take longer for regional areas.
• Express Shipping: Delivery typically takes 1-3 business days to metropolitan areas. Regional areas may take slightly longer.

3. Shipping Costs:

• Standard Shipping: $12
• Express Shipping:$15
• Free standard shipping applies for orders exceeding $250

4. Order Tracking:

• Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment.

5. Delivery Issues:

• In the event of delays or issues with delivery, please contact our customer support team at [contact information] for assistance.

6. Returns Due to Shipping Errors:

• If you receive an incorrect item due to a shipping error, please contact us within 5 days of delivery for a prompt resolution.

7. Holiday Shipping:

• During peak seasons and holidays, please anticipate potential shipping delays due to high order volumes and carrier schedules.

8. Change of Address:

• It is the responsibility of the customer to provide an accurate shipping address. Please notify us immediately if there are any changes to your shipping information after placing an order.
  
  
  103 9551 8002
  
  info@naot.com.au

  We're here for you!